Store Policy
Return & Exchange
At Alt Ctrl Store, we are committed to delivering genuine, high-quality products. If you experience an issue with your purchase, please review our Return & Exchange Policy below.
You may request a return if:
- You receive a product that is damaged during transit.
- You receive a defective product (Dead on Arrival).
- You receive an incorrect product.
- The product is missing accessories or components that were included in the package.
Return requests must be submitted within 48 hours of receiving the product.
An exchange may be requested if:
- You receive the wrong product.
- The product is damaged during shipping.
- The product is defective upon delivery (Dead on Arrival).
- A replacement is approved following inspection and is available in stock.
Exchanges are subject to product availability. If the same product is unavailable, a refund or an alternative product may be offered at the discretion of Alt Ctrl Store.
To initiate a return or exchange, please contact our customer support and provide:
- Order Number
- Copy of the purchase invoice
- Photographs of the product
- Photographs of the outer packaging
- A brief description of the issue
Our support team will review your request and guide you through the next steps.
To be eligible for a return or exchange, the product must:
- Be unused and in its original condition.
- Be returned in the original packaging.
- Include all accessories, manuals, warranty cards, cables, and free promotional items.
- Be accompanied by the original purchase invoice.
Products that do not meet these conditions may not be accepted.
Returns or exchanges will not be accepted for:
- Products damaged due to misuse, improper installation, negligence, or unauthorized repairs.
- Products with physical damage occurring after delivery.
- Products returned without original packaging or accessories.
- Products marked as Non-Returnable on the product page.
- Software, digital downloads, activation keys, gift cards, or downloadable content.
- Products returned after the specified return period.
If the return or exchange is due to an incorrect, damaged, or defective product supplied by Alt Ctrl Store, the return shipping cost will be borne by Alt Ctrl Store.
In all other approved cases, the customer may be responsible for return shipping charges.
All returned products are inspected by our quality team upon receipt.
If the product does not meet the return or exchange conditions, the request may be declined, and the product will be returned to the customer.
If an exchange is not possible and a refund is approved:
- Refunds will be processed within 5–7 business days after the returned product passes inspection.
- Refunds will be issued to the original payment method used during purchase.
- The time taken for the refunded amount to appear in your account depends on your bank or payment service provider.
Alt Ctrl Store does not provide any independent warranty.
Products covered by a manufacturer's warranty must be serviced directly through the manufacturer's authorized service centres. Customers should retain their purchase invoice, as it serves as proof of purchase for warranty claims.
- Please inspect your order immediately upon delivery.
- Do not discard the original packaging until you have confirmed that the product is in good condition.
- Return or exchange requests submitted after the applicable time period may not be accepted.
- Alt Ctrl Store reserves the right to approve or reject any return or exchange request after verifying the product and the reported issue.
Contact Us
For assistance with returns or exchanges, please contact our customer support team using the details provided on the Contact Us page of the Alt Ctrl Store website.
Go to Contact Us